Policies and Terms

SHIPPING AND DELIVERY POLICY

Ciao Products ships your order within 2 to 3 business days of your order. We ship items via Canada Post or our courier. Shipping costs are $10 for the province of Quebec. Elsewhere in Canada, shipping costs are calculated by the carrier, depending on your location.

Please note that shipping is free for all orders of $100 or more before taxes.

If you have any questions, please do not hesitate to contact our team: we will be happy to assist you in your choice of shipping.

REFUND POLICY

CANCELLATION OF AN ORDER

To cancel an order in progress, please contact our team by email or call (514) 399-9090 from Monday to Friday between 9 a.m. and 4 p.m. This method is the same if you wish to remove a product from an order in progress. Please provide our team with your order number to facilitate the transaction.

If your order has already been shipped, we can no longer cancel your order or issue you a refund.

RETURN OF ONE OR MORE PRODUCTS

It is possible to return your merchandise under certain conditions.

The product in question should not be opened or consumed.
The product must be returned within 10 days of receiving the order.
If there is an error in the order or if products have been damaged during transport, you have 3 days after receiving your order to contact our team.

Once authorized, the refund will be issued to your credit card within 1 to 3 business days after the product is received at our warehouse. The refund is effective on the value paid by the customer on all returned products.

USAGE POLICY

By accessing any Ciao Products area, the user acknowledges this legal statement and accepts the terms and conditions contained therein.

COPYRIGHT

Produits Ciao owns and operates the website www.produitsciao.com. All domain names and associated logos are the property of Produits Ciao. However, all other trademarks, product names, company names, or logos mentioned on this website are the property of their respective owners.

NO material from this website may be copied, distributed, displayed, republished, or transmitted in any way.

LIMITATION OF LIABILITY

Ciao Products does not provide any endorsement of any kind regarding the content, products, or services on links to other websites provided within Ciao Products as a service to its users. Ciao Products will not be liable for any damages resulting from the use of these links. The term "damages" includes compensatory, inconsequential, or consequential, indirect, or direct loss of data, income or profits, property, and claims of third parties.

Prices and product information are subject to change without notice.

All prices listed are in Canadian dollars.

PRIVACY POLICY

Ciao Products is committed to protecting your privacy online. Because we collect certain information from users of our website, Ciao Products has prepared this policy to help you understand the terms that govern our use of that information. The following policy lists the types of information collected, how it is used, and how you can access and modify your information at any time.

OUR GUIDING PRINCIPLES

Ciao Products respects the privacy of those who visit our website and those who send us emails. We have therefore written our privacy policy based on the following principles:

Ciao Products maintains a strict no-spam policy. Subscribers to our services, including our newsletter, will never receive unsolicited emails from Ciao Products.
Ciao Products collects information online ONLY to help our visitors enjoy a more relevant experience. However, we avoid excessive or irrelevant data collection.
Ciao Products will do everything in its power to protect all information you provide.
Ciao Products will not share the information you provide with anyone without your consent (this excludes information necessary with our suppliers or partners, such as your delivery address), but will only use it to provide the services you have requested. When we provide your data, you will be informed by email of any disclosure of information to a third party required to provide the requested service. We will ALWAYS ask for your consent for such disclosure.

INFORMATION COLLECTED

Non-personally identifiable information includes:

Whenever you visit the Ciao Products website, we may collect certain information that cannot be used to identify you. This may include your browser type and version, your Internet service provider, your IP address, and the search engine you used to find the site. This information helps us identify problems with our server or compile general site statistics.
Ciao Products also collects certain details about your visit to our website. This allows us to determine which parts of our site are visited most frequently. We aim to tailor our site to the needs and interests of our visitors. This data may be used to tailor the information presented on the site based on your previous use and interest in particular topics.

The information provided voluntarily is as follows:

Any information you voluntarily provide (name, email address, etc.) when signing up for our newsletter or requesting information is securely stored on our web server and internal systems. We may use this data to contact you with information you have requested about our company, our services, or to send you special notifications by email.

Some requested information is referred to as "required" because you must provide this information in order to participate in the service in question. At any time, you can opt out of receiving future communications. This data may also be used to personalize your experience by providing content that matches your interests and location. Finally, Produits Ciao may compile this data to help us update our website. It will not be disclosed to third parties except as permitted in the "Disclosure of Personal Information" and "Cookies" sections of this same policy.

Any information from other sources may help Ciao Products better understand and respond to your interests.

Ciao Products will require any provider of such information to represent and warrant that the information has been collected and stored in accordance with applicable privacy laws. All such data, and all other personal information, will be stored by Ciao Products in accordance with the standards set forth in this Privacy Policy.

DISCLOSURE OF PERSONAL INFORMATION

Ciao Products understands the importance of your personal information. We collect and store your data for our own use. We do not sell, rent, or trade your personal information to third parties except as described below. Ciao Products will never share your information without your consent.

Our business partners:

Ciao Products may partner with certain companies at various times to provide extended services to our site visitors. As part of these relationships, Ciao Products may share with these companies the use of certain interactive features of the website. Data provided by our users using these interactive features is accessible to Ciao Products and its partners.

Our representatives:

Ciao Products may hire other companies and individuals to perform certain functions on its behalf. These services could include email services or special promotions. These third parties only have access to the personal information needed to perform the work and are not authorized to use or store this data for any other purpose. Subscribers or users of the Ciao Products website will never receive electronic communications from representatives working for us.

Transfers of commercial assets:

If Produits Ciao sells or transfers a specific portion of its business assets, consumer data may be one of those assets as part of the transaction. If substantially all of Produits Ciao's assets are acquired, usage information may be transferred as part of the transaction.

Compliance with law/security:

Ciao Products may disclose certain personal data based on the good faith understanding that it is required to comply with the law or to protect such uses of our website.

With permission, and subject to the terms of this Privacy Policy, you will be notified when any of your personally identifiable information may be disclosed to a third party. You will also have the opportunity to veto such action.

CHILDREN'S POLICIES

Children under the age of 13 are welcome to visit the Produits Ciao website. However, we require these individuals to obtain the consent of a parent or legal guardian before registering and subscribing to our newsletter.

“COOKIES”

Ciao Products may use technology called "cookies." These are small files placed on your computer that allow Ciao Products to personalize your visit to our site. Cookies allow you to avoid having to enter information such as a username or password multiple times during a visit. They also allow Ciao Products to deliver targeted information based on your browsing history across the company's website pages.

LINKS ON OUR WEBSITE

The Produits Ciao website contains links to other sites. Produits Ciao is not responsible for the privacy policies or content of these sites. To protect your personal information, Produits Ciao recommends that you read the privacy policy of each site you visit after clicking on a link on the Produits Ciao website.

Only the password associated with the personal data file created when you registered on the Produits Ciao website can open this file. To protect the confidentiality of your data, do not reveal your password to anyone.

You can always decide to stop receiving communications from Produits Ciao at any time.

CORRECT, UPDATE OR DELETE INFORMATION

Ciao Products respects everyone's right to privacy. Therefore, you can review the personal information you provide to us. You can also update, modify, or delete this information at any time, as follows:

Send a notification of change in your personal data by email to produitsciao@gmail.com.

EXCEPTIONS

Ciao Products may disclose a customer's personal information to the following organizations and individuals:

law enforcement and emergency services, or as legally required by court order
a company providing communications or services related to communications directories
a third party working to develop, improve, market or deliver Ciao Products products
a representative hired by Produits Ciao for the collection of a customer's overdue accounts;
lenders and credit bureaus;
one or more third parties, with the consent of the customer, where required by law.

NOTICE OF CHANGES

This Privacy Policy may be amended at any time to reflect the addition of website features or changes in the standards governing the processing of personal information online.

To keep you informed about how your personal information is used, our privacy policy will always be available on our website. If we make any major changes to how we use your personal information, we will notify you by sending an email.

CONTACT US

If you have any questions about this Privacy Policy or the privacy practices at Produits Ciao, please email us at produitsciao@gmail.com